Hi,
I applied for the Permanent Residency via Express Entry. I provided all documents and submitted my application. However, my application was rejected, with the reason that I did not provide police certificate for the specific country, which is incorrect. My document checklist required to submit police certificate for 2 European Union countries and I provided both. The issue could be, that because both countries are part of European Union, I was given 1 police certificate showing no criminal records for both countries and I uploaded the same document for both countries. Is there a way how to contact CIC (I couldn't find any contact form regarding this kind of issue) and explain that I really provided all required documents, or I have to go through the whole process all over again? Thank you.
I applied for the Permanent Residency via Express Entry. I provided all documents and submitted my application. However, my application was rejected, with the reason that I did not provide police certificate for the specific country, which is incorrect. My document checklist required to submit police certificate for 2 European Union countries and I provided both. The issue could be, that because both countries are part of European Union, I was given 1 police certificate showing no criminal records for both countries and I uploaded the same document for both countries. Is there a way how to contact CIC (I couldn't find any contact form regarding this kind of issue) and explain that I really provided all required documents, or I have to go through the whole process all over again? Thank you.