Application cancelled --Help Please

[DEEPCUR]

We got below response from the CSE raised. Does that mean they will not reopen our previous case?

Good day <Applicant>,

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We have received your enquiry regarding the decision made on your application.



Please consult the decision letter that was sent to you on August 31, 2017, in order to obtain further details.



If you have new or additional information/documents supporting your request, we invite you to submit a new application and include all necessary information based on the instructions guide.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

• Download application forms and guides
• Change of address
• Check your application status
• Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

That's what I understand from their response. They are saying that their decision is final and they are not reconsidering it.

 

[DelPiero07]

The application was rightfully cancelled, no surprise here.