CIC call center agents are little knowledgeable people. Looks like it is an outsourcing. When I ordered ATIP in Oct, I find my application was assigned to a officer(showing his ID) on Sept 02 the day received e-mail AOR. It appears that he officer just entered the application data in the CGMS system and did nothing thereafter. Also found there is criminality check assigned to a different officer due on Oct, 02 and when I checked with CIC agents they said still nothing..
When I called CIC to ask them whether the application is "In Process" or not, all of them say it is in progress with no new information except what I find in ATIP CGMS record, but when I find Ecas on Dec 12 it shows only "Received".
I also find few other applicant also applied in June and find in Ecas showing "Received". It will be very unfortunate if they really done nothing in those six month and these applications still not "In Process".. It will be just "lost during the experimental AOR by e-mail process"..
When I called CIC to ask them whether the application is "In Process" or not, all of them say it is in progress with no new information except what I find in ATIP CGMS record, but when I find Ecas on Dec 12 it shows only "Received".
I also find few other applicant also applied in June and find in Ecas showing "Received". It will be very unfortunate if they really done nothing in those six month and these applications still not "In Process".. It will be just "lost during the experimental AOR by e-mail process"..