Hello guys,
Thanks for all your posts, is really helpful to know what is going in through reading your post. I have a question or clarification.
I filled for my mom January 2014, the file was sent to accra in April 2016. Got several request and every single documents were sent.
Got passport request letter Nov 3rd, Sent it on on November 8 with police clearance report and passport photo. Three days letter, I got a mail from cic in accra saying the passport photo is not according to specifications and the file will not be processed further until a new photo is sent. My mother went to a different studio in lagos and took the photo again, this time I asked her to go to the studio with the letter and photo specifications guide to the studio. CIC received the new photo on November 16. I sent them am email with the proof of delivery of the photo to their office. I am not sure when to expect them to ask her to pick the passport up. She was supposed to be coming to Canada with her super visa issued in Ghana by the end of November, ticket was already purchased before Passport request letter was received but the airline is asking for a date so they can chang the ticket otherwise she will forfeit the ticket. So I sent an email to CIC explaining the situation and ask if they could help with a reasonable time frame to expect the passport. No response for now. Has anyone experience this before? Any suggestion will be really appreciated