General tip for when you're having trouble logging in to the CIC website (and I have trouble with it every day): If after a few attempts you can't get in, try clearing your browser cache.
Advice for Chrome: https://support.google.com/accounts/answer/32050?hl=en
Advice for Safari for macOS: In the menu bar, select Safari, then Clear History...
Advice for Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
I have the most luck with Chrome, which is annoying because Safari is my browser of choice
Still, because I end up clearing my cache so often, at least I don't have to reset Safari all the time