Here is the timeline:
1. Received your application on July 4, 2019.
2. We sent you correspondence acknowledging receipt of your application(s) on September 10, 2019.
3. We started processing your application on October 23, 2019.
4. We sent you a notice on February 10, 2020 to appear and write the citizenship test/interview on March 17, 2020 at 10:30 AM.
The test/interview was cancelled due to pandemic. Fast forward to next year, no interview and the application status changed to decision made on 17-Feb-2021.
No news after that, sent web form inquiry, got standard reply.
Called last week, lady said, should get something in next two weeks.