Hi!
Just wondering are my job duties look qualified for NOC code 6211 (Retail sales supervisor)?
The duties my manager gave me on the letter:
· Direct sales to customers using the company’s selling system.
· Leading the store while working with other sales associates and in the absence of store leadership.
· Respond and resolve customer inquiries while working the shift and escalate them to the store manager if required.
· Ensure the full compliance of team members working the shift with Icebreaker policies and procedures.
· Work with new team members to get them more skilled in product knowledge, policies, and selling systems. All by utilizing the outlined policies, one on one coaching, and his experience and product knowledge.
· Performing daily store opening and closing procedure based on scheduled shifts. Including financial deposits, cash registers reconciliation, and completion of daily operational tasks including store opening and closing.
· Addressing returns and warranty issues.
The duties for 6211 on the NOC website:
· Supervise and co-ordinate sales staff and cashiers
· Assign sales workers to duties and prepare work schedules
· Authorize payments and the return of merchandise
· Resolve issues that may arise, including customer requests, complaints and supply shortages
· Maintain specified inventory and order merchandise
· Prepare reports regarding sales volumes, merchandising and personnel matters
· Hire and train or arrange for the training of new sales staff and monitor and report on performance
· Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness
· May perform the same duties as workers supervised
· May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Thank you!