Hi Michael,
I agree with you, infact if you have time please do read my posts and don't waste your time calling the call center as they are unable to action on the express entry. I have made numerous international calls totaling around 10 hours including wait time from overseas and have got different folks some who don't bother to assist and some who are extremely caring. The best way is the CSE and the Sydney e-mail , it's guaranteed to receive your every word, its documented so no room for assumptions the only thing is the timeline and patience as every CSE gets replied in 40 - 60 calendar days. PS on your last part despite waiting I have created a new profle and in the pool, its like a backup, if you get it then you have 60 days to reply else expect your CSE reply within 60 days so its more like a win-win, I take it as a positive outcome.