I faced a similar issue. WES didn't attach anything with the mail they forwarded to my University. When I asked them to resend it with proper attachment, they replied with a confirmation mail that the papers has been now sent as attachment with the email. But unfortunately again the attachments were not there. After the second incident I mailed WES again but they didn't reply.FSWCIO said:WES sent my documents for verification to institution (DU). I contacted with my university and they told me they just got my degree certificate not transcript. DU advised to write WES to send the transcript. Anyone faced this kind of situation before? Please advise what to do. I'm so very irritated on WES. ???
My university registrar helped me a lot regarding this.
My registrar sir, told me to bring the original documents along with the photocopy on which they certified earlier. Based on that he replied to WEs's mail. And wallah.. my application status was changed on the next day!! And my eca was successful.
So, try to convince the person who is responsible for the reply, its totally upon him! WES just re-sends the same mail over and over when requested!