You can actually contact them anytime to update you on your file every two months or so, since they have an open channel with IRCC. If you are within the processing time, they will not do much for you unless you have emergency or smt.
This is the last update I got from my MP:
PR Refugee
- Received on Dec 18, 2023
- Criminality, Medicals passed
- Eligibility, Security not started
- No pending requests
- No new update
- Processing time is now 25 months which takes us to Jan 18, 2026 (still well within processing time)
So frustrating but nothing we can do ;(