IDK man, whole friday they didn't pick my call. To talk to an agent I hit 3 then 0, is there any other way?Try calling the client center and ask about the reason why this happened.
They should send you a letter or something if the application is not approved.
You cannot enter Canada with work permit, you need to have a TRV.
I know that CPC-Ottawa handles TRV from within Canada.
IRCC Call Centre (1-888-242-2100), from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays).