I forgot to mention my refusal as well ! can you please copy paste here the explanation you sent them so that i have an idea for my explanation as well ! and how did you raise the webform? please help with this if you can
Sorry but I included lots of personal information so I am hesitating to upload it here.
For Webform, https://www.cic.gc.ca/english/contacts/web-form.asp
I called IRCC twice today but the line was too busy and automatically disconnected.