Hello, according to CIC's website information (copied/pasted info, also provided the link below), it states that IF you have provided an email on your application, you are giving IRCC/CIC the consent to send you any correspondence from them by email (including requests for additional documentation, updates, etc.).
So, given this, whichever email you wrote on the representative form IMM 5476 and your application, that is the email that they will send correspondence/any requests regarding your case (if you didn't link a paper application to online system).
You mentioned that IRCC/CIC sent you the AOR directly to your email, then perhaps they will be sending either you or your representative any future correspondence.
Therefore, It will be best to keep an eye on your email inbox and to also keep close contact with your representative so that nothing is missed regarding emails sent from CIC to both of you.
Hope this was helpful.
https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/email-paper-applicants.html
Officers should communicate with an applicant by email only if that applicant has given consent to communicate in this manner. Consent is considered as being given by an applicant in any of the following circumstances:
- A completed application form includes an email address.
- An applicant submits a signed “Use of a Representative” form [IMM 5476] that includes the immigration representative’s email address.
- If the immigration representative’s email address is included in the IMM 5476 form, all correspondence, including the client’s file and personal information, should be sent to the immigration representative.
- An applicant initiates email communication with IRCC, supplying an email address.
In providing an email address by using any of these methods, the client authorizes IRCC to transmit all correspondence, including their file and personal information, to this email address.
If the client does not provide IRCC with an email address, correspondence should be issued to the client or representative by using an alternative method of communication, such as paper mail.
Mandatory practices when emailing clients
Officers must ensure they are following the mandatory practices below when communicating with clients by email, including emails regarding
- requests for additional documentation
- convocations for interviews
- approval letters
- refusal letters
When sending an email to a client, the officer must ensure
- The email address inserted in the recipient line is identical to the email address provided by the client or immigration representative.
- The email requesting additional documentation or convoking a client for an interview provides a reasonable period of time for the client to respond (that is, the email provides a requested submission date or a date for a scheduled interview).
- Given the uniqueness of each country and the variety of issues that could affect applicants’ communication with IRCC, officers are encouraged to set a reasonable time limit to receive the documentation, considering the local communication arrangements.
- The email is sent from the office’s generic mailbox to facilitate email management. Individual officers must not use their personal mailboxes to communicate with clients.
- The sent Microsoft Outlook email is uploaded as an electronic document (eDoc) and manually attached to the outgoing correspondence record in the Global Case Management System (GCMS).
- Saving sent emails as eDocs enables the sent emails, including content and attachments, to be traced and retrieved at a later date.
- If a response is not received from the applicant within the requested time period, the officer should record the following note in GCMS:
- An email, [requesting additional documentation or convoking the applicant for an interview], was sent to the applicant. The applicant was advised that failure to [provide the requested documentation or attend a scheduled interview] may result in a [refusal or abandonment] of their application. The applicant [failed to comply with the request or requested an extension to provide the requested information].
- If an undelivered message is received (that is, the sent email “bounces back”), officers must verify if the email address has been changed or updated in GCMS and must resend the email to the updated email address, supplied by the client. If the initial email was sent to the most up-to-date email address, but an undelivered message was received, officers should save the undelivered email, following the steps below, and send the correspondence to the client by means of an alternative method of communication, such as paper mail.
- The automatically generated read notification should not be used as a means of verifying that a client has received an email. These notifications do not function, once the email leaves the IRCC system and reaches an outside server.