I called CIC again this morning...twice!
I called to see if the info they have is right and they did not have my e-mail on the file they said even though I just checked and it is clearly on my form!! I asked them if they can enter it for me but they said they can only send me a link so I can change it myself, fine. The rep says it will arrive within 2 or 3 minutes by e-mail, I spell my email for him. I asked to wait on the phone while I receive the email but He replied that the e-mail can only be sent when the call is done. An hour and a half later, still no email!
Called again to see what happened, another rep sends me the email right away and I got it while on the phone with her...sigh!
When I follow the link for change of address they require info I do not have like file number, UCI etc...the only info I have is receipt number 5401 (payment confirmation number). When I enter it, it says the file is not processed yet. So that means I have to wait for AOR by regular mail before I can change it in the system to get notified by e-mail...
/RANT
I called to see if the info they have is right and they did not have my e-mail on the file they said even though I just checked and it is clearly on my form!! I asked them if they can enter it for me but they said they can only send me a link so I can change it myself, fine. The rep says it will arrive within 2 or 3 minutes by e-mail, I spell my email for him. I asked to wait on the phone while I receive the email but He replied that the e-mail can only be sent when the call is done. An hour and a half later, still no email!
Called again to see what happened, another rep sends me the email right away and I got it while on the phone with her...sigh!
When I follow the link for change of address they require info I do not have like file number, UCI etc...the only info I have is receipt number 5401 (payment confirmation number). When I enter it, it says the file is not processed yet. So that means I have to wait for AOR by regular mail before I can change it in the system to get notified by e-mail...
/RANT