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Utilities and Services Your City Services Toronto Water delivers safe and clean drinking water through a network of water mains and local distribution systems, known as the "waterworks. The City of Toronto’s Solid Waste Division is responsible for collecting, transporting, processing...

311 Toronto Not sure how to report a pothole? Need to order or exchange a Garbage/Recycling Bin? Looking for a program at your local community centre? Simply call or visit 311. Customer service representatives are available to assist you 24 hours a day, seven days a week. This service helps you...

Student Life and Accommodations Choosing a school is important but getting to know more about your campus and your city is also vital to have a successful educational experience. On this page you can learn about the types of housing available, Toronto’s varied neighbourhoods, campus safety and...

Applying to Colleges and Universities Types of Students Each school (college or university) has their own admission requirements and select which students to accept. Generally, you can apply to a college or university in 1 of these categories: "Domestic" student - You are a Canadian citizen or...

English as a Foreign Language Test English as a Foreign Language Testing Services Depending upon which country you are coming from, you may have to take an English-language proficiency test called Test of English as a Foreign Language (TOEFL) to demonstrate how well you can speak, write and...

Education System Elementary and Secondary Schools Every child in Canada has a legal right to education. There is no tuition cost to attend publicly funded schools in Ontario. Generally, you have to pay to send your child to a private school. Elementary schools in Canada provide kindergarten...

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Why study in Toronto? Canadians place great importance on learning and have developed a first-rate educational system with high standards. Toronto is home to several first class post-secondary institutions that all offer a variety of programs and courses to suit your needs and interests. Canada...

Canada's Government System Levels of government There are three primary levels of government in Canada: Federal, Provincial, and Municipal. The Federal government is responsible for matters regarding Canada as a whole, such as interprovincial and international trade, national defence, criminal...

Living in Toronto Toronto is Canada’s largest city and sixth largest government with a population of about 2.6 million people and one of the most multicultural cities in the world. It is also the capital of the Province of Ontario. The city offers more than 40 services including emergency...

Get Help in your Language Get Help in your Language The City of Toronto Immigration and Settlement Web Portal provides selected services in languages other than English. We have made every effort to provide resources in as many languages as possible. However, users should be aware that some...

Youth Services There are a variety of services available in the city of Toronto for youth who have immigrated to Canada including: Newcomer Services for Youth (NSY) NSY is a program offered through the Toronto District School Board. It provides settlement services to newcomer youth between the...

Arts and Culture The City's Live With Culture initiative is a public awareness campaign spotlighting Toronto's extraordinary arts and cultural communities. The City's Culture Division operates and administers many museums, historic sites, and performing and visual arts centres. It also provides...

Recreation and Leisure Toronto is one of the greenest urban centres in the world with many natural parks and ravines. One of the City's greatest strengths is its wonderful parks system. Big or small, these parks offer everything from play to quiet relaxation. With so much natural beauty in...

Finding Child Care Parents in Toronto have a number of options when it comes to finding child care. Child care is offered through over 800 licensed child-care centres and 22 licensed private home child-care agencies working with more than 2,000 approved home care providers. There are also...

Banking in Canada Canadian Money Canada's currency is the dollar ($). There are 100 cents in a dollar. Canadian coins include the penny (1 cent), nickel (5 cents), dime (10 cents), quarter (25 cents), a one-dollar coin known as the "loonie" and a two-dollar coin called a "toonie". The most...

Employment and Social Services Toronto Employment & Social Services (TESS) is a vital part of the social safety net that makes Toronto a caring community. They work with community and government partners to ensure the services they deliver are appropriate, effective and accessible. Toronto...

Social Insurance Number What is it? The Social Insurance Number (SIN) is a unique 9 digit number that identifies people who: Earn money through work and investments Pay taxes Contribute to pension plans Use government services Why do you need it? You need a Social Insurance Number (SIN) to work...

Applying for your Health Card All Canadian residents are covered for major medical and hospital costs by provincial health insurance programs. If you are not currently a Canadian resident, and would like to receive universal health care benefits you will need to apply for an Ontario Health...

Local Community Agencies & Groups Toronto fosters a strong sense of community in newcomers by providing many supports and services to make the transition to life in the city as easy as possible. We recognize that it can be difficult to feel at home because of all the changes taking place at...