Hi, can anyone guide me? My mother became PR on Aug 23, 2021. However, after six months in Feb, IRCC mailed her PR card but to the wrong address in St. Catherine - Ontario. We live in Mississauga. I googled the address found out that the residential address is associated with the private educational institute and i could call the person. He informed me he had received the PR card, but he was not ready to give me the Card. I even asked him if I could come with my mom and verify the credentials with my mother's passports and COPR. However, he refused to give is the PR card, and yesterday he texted me that he had returned the PR card to IRCC.
Since yesterday I have been trying to call IRCC, but no luck. Their number is always busy due to the large volume of calls.
I called my MP, and I was advised that I have to wait for six weeks to file a Solemn declaration. I failed to understand why I still needed to wait for six weeks when IRCC sent the PR Card to the wrong address. I wonder IRCC took six months to issue the First PR card, and now giving us a new Card may take more time.
Please advise what options I have now.