I sent a web form 2 days about my application for RTD and got this email
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have forwarded your request for the urgent processing of your certificate of identity or refugee travel document to the responsible office. We cannot guarantee that the request will be accepted, the responsible office will contact you to assess the situation.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Download application