Hello, my friend also faced similar issue. Pixels can be fixed but brightness is bigger issue. So he went to photo studio in Toronto and they also got similar cases from many customers. They finally got a solution for it which is wearing red shirt for the photo. If red shirt is there in the photo then the brightness issue is not coming during upload. Please try it to resolve the issue.Hello everyone! I received my Portal Credentials today and while uploading the photo it gives me a warning message that
1. Brightness: The photo may be too bright or too dark
2. Pixel Density doesn’t match
I got it clicked at a Staples (Canada) and they have confirmed that the photo indeed is as per specifications. Does anyone else had the issue?