Until your permanent resident status is taken away from you, you ARE a permanent resident of Canada.
AND this is the main rule.
The passport issuing service does not care at all about the delay in issuing a PR card.
Maybe a resident of Canada does not want a Pr card at all.
This is his right.
Nobody will start to find out why the card was not issued ... and for so long.
Has the person been deprived of their status? -Not.
So he is a legal resident of Canada? -Yes.
Does he have enough days (3 years)? -Yes.
Have a criminal record? -No.
These are the main conditions for obtaining citizenship.
Another thing is that Canadians themselves are in no hurry to obtain citizenship.
Not everyone is willing to pay $ 600-800.
What for?
If all you get is the extra right to vote.