Hi guys, I’m kinda freaking out here. Sorry for the huge message.
Here is my case:
On Nov 17th I’ve applied for the sponsorship of 2 adopted children.
I did online, filled all the forms and made sure that it was all right. Around 10pm I submitted both application via Pr portal.
Around 4am of Nov 18th I received an email for both applications from Centralized intake office saying: “that in both applications the forms 1344 and 0008 were not signed and in one of the applications the form was blank”.
I was perplexed, bc I went to both forms on my computer, checked again, and both forms were filled, and with the QR code.
With both emails there was a application number, but I didn’t know for which kid the numbers were related, unfortunately I didn’t save anything when I submitted it was saying that an email would be sent with the information.
I did the forms again and raised a web form to send it( as requested on the email). I added the information requested, explained, but of course that the forms didn’t match.
I received on the following day(19th) another email from IRCC saying that info didn’t match, pls send another form.
I decided to call them to try to figure out what was wrong, I was informed the application number for each kid and I was asked to send a new web form with the correct information. This was sent on the 19th.
On the 25th I received the AOR for one of my applications and was expecting to receive something for the second one, but never heard back.
Note: the adoption finalized on the 25th as well.
I waited a few days and called IRCC to check if they received the forms 1344/0008 and a lady confirmed that they indeed received and an officer would revise soon.
On Dec 6th as I didn’t hear back from them I sent a web form with the Adoption order.
Yesterday(Dec 14th) I sent another webform with the new birth certificate for the second kid.
Today I received another email from one of the agents requesting the same information provided on the webform sent yesterday and I got confused, on the email it said:
“We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by filling out the ircc webform and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application, and
- All documents submitted with your previous request.
So I decided to call IRCC to check what information they need, bc I gave all the information requested above on the webform.
The first guy that got my call said that actually I was using a wrong application number and that I should use and X in front of the application number that I gave to him, as it is an prospective application. Also the web forms should be only sent in case I had received and AOR, this way he could not find any information under the profile provided to him. So I explained that I sent the web form as requested by the IRCC, even though he continues to say that it doesn’t work like this and he couldn’t see anything inside of the profile.
I thought it was a bit strange, as I called before and one of the ladies even confirmed that they did received the forms 1344/0008 that it was sent on Nov 19th.
But Here I go and I tried to call again, got another person and this time he said the same about the X, but he was able to check the application. The funny part is, he told me that he couldn’t find any form or documents except for the adoption order. He couldn’t see the forms 1344/0008 sent on the 19th or the birth certificate that it was sent yesterday.
He advised me to send a new webform, one including the letter X and other whiteout the X.
I have until the 18th to send this information again to get to centralized office, do you guys think that I should give up on the webform and should ship via mail or should I try and send again via webform the way the he said???