I received the request to submit my parents passport and use VFS to send the passport. The letter from IRCC advises to submit the passports and other requested documents in one single package (see below)
However in VFS webform it says
Note: New webform to be raised every new passport submission request.
01 passport = 01 webform
I am really confused with the conflicting information. I send 2 webforms to vfs under the primary applicant's name and i received one response back from vfs that they will send more details for payment in 3 business days.
Can i submit both applicants passport in one package and pay for 2 passport courier service?
I tried called their phone number and it is out of service. If anyone has went thru this before, please advise how to submit the passport for my dad and mom.
Extract from passport request letter from IRCC
You must submit together:
1. One copy of this letter.
2. Passport(s)
OR photocopy(ies) of passport(s), as explained in Step 2.
3. Two (2) photos of yourself and of each accompanying family member. Photos
MUST meet the precise specifications found in the link below or in Appendix A at the end of this letter. If you submit photos that do not
meet the exact specifications, your package will be returned to you.
www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf
4. If not yet paid, Right of Permanent Residence Fee (RPRF) for you and your accompanying spouse (if
applicable). We strongly encourage you to pay your fees online and provide a copy of
the receipt. To pay your fees online, click here:
https://eservices.cic.gc.ca/epay/welcome.do.
5. The height and eye colour (for both eyes) for the Principal Applicant and all of his accompanying dependants.
All required documents must be submitted in
one single package.