I assumed you were applying from Toronto.
If you submitted the application in Ottawa, the processing times are different.
Check the BLS website =>
https://www.blsindia-canada.com/ocihome.php
Issuance of OCI Booklet -6- 8 Weeks.
Also, why would you send email to VFS Global? Doesn't make any sense. VFS Global is a third-party like BLS and has NOTHING to do with OCI services in Canada (they service the United States for OCI applications).
Looks like you'll receive it at the end of 8 weeks (assume 1 or 2 weeks extra). There was Diwali and Halloween in between.