Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
In order to respond to the high volume of enquiries related to the situation in Afghanistan we have shifted resources in our Client Support Centre and are responding to priority enquiries only.
We will respond to these priority enquiries only:
· Clients in crisis situations (like those affected by the situation in Afghanistan)
· Clients facing vulnerable circumstances (emergency and urgent requests)
· Clients who need to tell us about a change in their circumstances, which has a direct impact on their application (like marriage, birth of a child, or similar)
· Clients who are submitting documents requested by one of our officers
· Changes in contact information
· Requests to withdraw an application or refunds
· Ask questions about the 2021 invitations to apply to sponsor parents and grandparents
If your enquiry is NOT one of the priority enquiries listed above, you will not receive a reply.
If you included attachments with your enquiry, rest assured that they will be added to your file shortly.
Enquiries about applications
Even if you haven’t heard from us recently, your application remains in process. You don’t need to do anything else at this time. We’ll contact you if we need more information. You can also check the status of your application online.
We strongly invite you to use the available self-serve options that might be helpful to you on IRCC’s website including:
· Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
We understand that timely access to client support is important. Thank you for your patience.
Please do not reply to this email.
Sincerely,
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca
