Before being notified that my documents were sent to the FGJ by the Canadian Embassy I sent a Webform to the IRCC asking for a time extension explaining the whole situation because I knew the PCC wouldn't make it back in the time frame I was given on the request letter.
I'll try to summarize their response:
- It says that the won't close or refuse applications in process if you have missing documents (e.g., police certificates, biometrics, passports and medical exams) due to Covid-19.
- They automatically add 90 extra days for any documents from the deadline in the request letter to send them the documents. This applies whether the request letter says 30 or 90 days.
- They say not to contact them to request such extension and that once you are able to, send the missing documents.
Again, this was their response to my WebForm for my praticular case (yours might be different). Not sure if it applies to everyone in the same situation but it seems to me that their response wasn't personalized since they didn't address any of my particular concerns, meaning they were very general... maybe an automated response(?)
I know they say not to contact them, but if you're like me (overly worried about the entire PR process) then sending the WebForm might give you peace of mind. All I can say is hang in there, you're not alone