| Departmental Result indicators | Targets | Date to achieve targets | Actual results |
|---|
| 1. Percentage of permanent residents who become Canadian citizens | ≥ 85% | 2021 (every five years) | 2017: 86%Footnote25 (2016)
2018: 86% (2016)
2019: 86% (2016) |
| 2. Percentage of citizenship applications that are processed within service standards | ≥ 80% | End of each FY | 2017–18: 92%
2018–19: 81%
2019–20: 65% |
| 3. Percentage of citizenship applicants who report they were satisfied overall with the services they received | ≥ 90% | End of each FY | 2017–18: 94%
2018–19: 93%
2019–20: 95% (LOL!) |
Key risks to Core Responsibility 3
Demand for citizenship grant applications continues to increase, which has the potential to hinder IRCC’s capacity to deliver timely and dependable client-centred services. Citizenship plays a key role in Canadian society and IRCC continued its modernization efforts in this regard.
Performance indicator analysis
Indicator 1: Overall naturalization rates in Canada are among the highest in the world. The last census measuring naturalization rates took place in 2016. The census findings demonstrated a slight growth in overall uptake rates from 85.6% to 85.8% between 2011 and 2016. As this indicator relies on the Census, new data are available on a five-year cycle. The next Census will be conducted in 2021. Between fiscal year 2016–17 and 2019–20, over 568,000 permanent residents applied and met the requirements and were thus granted Canadian citizenship. The ultimate goal of the Citizenship Program is to support eligible permanent residents to become Canadian citizens.
Indicator 2: In 2019–20, a total of 65% of citizenship grant applications were processed within the 12-month service standard. The absolute volumes of citizenship applications continue to increase year after year. The number of citizenship applicants who became Canadian citizens has increased by 118%, from 112,969 in 2017–18 to 247,139 in 2019–20.
Growing application volumes have strained the operational processing model causing increased processing times. The citizenship applications process is heavily paper-based and relies on manual data entry. The program is also facing a large increase in demand and the current funding levels are outpaced by application volumes. The program is exploring ways to transform the processing model to increase speed and efficiency and develop digital tools for improved client service.
Indicator 3: In 2019–20,
a total 95% of the permanent residents who became Canadian citizens were satisfied with the services they received. The rate of client satisfaction has remained steady over the last three fiscal years. IRCC strives to make the services as efficient as possible to provide full assurance to clients.
Results achieved (????!!)
