We actually just ran into a similar problem. My partner raised a webform to get any kind of confirmation from Mississauga that they received our file. It took them 3 business days to reply. But in reply they said they couldn’t provide such information because I didn’t sign the form called Use of a representative. In fact I did sign it back in September, and it should be valid for a year. So we’re gonna reply with this form attached. Hopefully it would be enough.you're correct, that's all the keep telling me. My file is in the queue for processing. I've only had one agent who refused to give me information because I wasn't the PA...which is ridiculous as the PA is outside of Canada.