Hi All,
I also applied for my wife's application online. I filed web form inquiry with IRCC initially they said they cannot file the application with this message
"
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC). We have verified your file and were unable to find any record of your online application. In order for us to make additional verifications, we invite you to write back to us using the IRCC Web form and include the online application number and screen shots of: The View the applications you submitted section of your account's homepage, and The confirmation of submission of your online application located in the Check full application status section. We will be pleased to follow up on your request following reception of the above information. Usually, it takes us 2 to 5 business days to respond. "
Then I filed another webform inquiry and they responded with the message below
"
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We are currently looking into the issue described in your email. We will communicate with you as soon as we have more information.
We apologize for any inconvenience that this may have caused. Rest assured that we are working on improving our online services for future releases"
I think they are just lagging with Online applications for citizenship grant. I wouldn't recommend applying again on paper as that would mess things up. Rather wait for response for online application and then it take it from there. With IRCC its game of patience.
Just to update this is what IRCC said after they said about application not found problem.
"
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the information you provided and can confirm that we received your application. It will be processed according to the date it was received.
When you submit an application to IRCC, verifications are made to ensure that the online application is complete and ready for review, which means that you have:
- Answered all of the questions on the form, and
- Submitted all the necessary documents.
Once we have verified that the application is complete, you will receive an acknowledgement of receipt. At the moment, we are unable to provide delays for how long this verification will take."
I filed for wife's Online application in February 2021.
Thanks