Try Sending email/web form and GCMS you will get to know the status of your case
What's your noc and what was the last update on your file?
I have ordered GCMS 3 times and the last one I received was in Oct 2020, nothing important. Meds expired, security/criminality never started. Though I got a call interview in July 2019. After that they needed updated schedule A in June 2020.
Recently in December 2020 and January 2021 I got ghost updates twice only in GC key but not in email. Recently I raised webform and its a generic reply.
NOC - 1123, Last ghost update was 3rd Jan I guess.