We cant believe our eyes, he has got a new bill for a stay from Mar 2 to Mar 3. When he actually checked in Feb 28 (12pm) and checkout Mar 3 (11am). There is a charge for 1450+ mentioning 2 days from Feb 28 to Mar 2, then there is a new charge for 450+ mentioning one day from Mar 2 to Mar 3. The hotel is Toronto Airport Marriott Hotel. We have both the bill copies, I asked him to dispute the charge with the CC and report it to media.
PS: The normal checkin is 3pm and checkout is 12pm. But on 28th the day rate is high due to early checking at 12pm