The officer must process the application by using the available biometric information and the results of the fingerprint search.
If the IRCC officer decides to repeat the biometrics collection session, once the temporary issue is resolved, then the officer must do the following:
- ask the applicant to resubmit full or partial biometrics, as stated on the applicant’s BIL (done at the IRCC inland office, a VAC, select Service Canada locations, select GAC locations or U.S. ASCs, if warranted)
- exempt the applicant from the payment of a new biometric fee