call agent doesn't help too much, they can't speed up process, they will just advise you to webform.. drop an email to VO maybe helps.I did write a webform already! But any webform doesn’t get any reply so soon. I tried calling the agents many times. But it kept saying due to high call volumes we cannot connect. In the letter it also says if they don’t get the document within 30 days it may even lead to refusal. Don’t know what to do. Should I just upload a copy of the passport? This is rather shocking to me.