Now you have three options, apply all.I have the ecas and gic key access both sides just show the application received nothing else at the moment
1. Raise a web form enquiry to cpc- M for the status of your application.
2. Call IRCC 888-242-2100 and if some good officer then definitely you will get the real status. Try to call on and off to get a good officer to respond.
3. Send a mail to your MP explaining the situation and ask for support. If he asked for a consent form, fill it and he will get you the status within a week time. Consent form is mandatory for him to get the details from IRCC. This enquiry will really help to get activate your file.
I'm not sure if you have tried all these options but I suggest you don't loose hope and try again. Now IRCC is also in action as new applications 2020 are also approaching and they want to close 2019 cases as early as possible to the max.