Does anyone have experience in requesting the passports back due to emergency reasons?
we called them on friday, they sent us a long email of process
"For your passport to be returned to you urgently, you must provide:
The reason for the urgency (e.g. death in the family, your own serious illness or surgery, serious illness of an immediate family member, engagements as an elite athlete, engagements as a conference speaker, etc.),
Proof of urgency (e.g. a doctor’s note, death certificate, or letter from your employer, etc.) and
Proof of travel if you already booked your ticket. If you have not booked your travels yet, we recommend you wait until you receive your passport back before doing so."