Have you application updated status accordingly to the agent? Did you receive any GU before the call?I just called again and was able to get a call back on the second try. The agent told me that my application was approved on December 9th yeyyyy!!! He told me to wait for the golden email that I should get it soon. I asked about holiday break and he said that the Ottawa office will only stop working on the government holiday days (25,26, and Jan 1).