Get GCMS note and try to reach your MLA also if your SA is still in process.Unfortunately our case get stack more than year. My parents in Germany . We got AOR on October 2019 confirming process and sines that no updates. Too sad. I send latter to mt MP and they did not help much. Just the same information -SA in process from October 25th 2019. More than year!!! I relay do not know what to do any more.
It is not sure for your case but many friends are reporting that their file was stuck in the social service organization that is a provincial body.
You have to talk with MLA and MP in person or over the phone rather than sending a letter. Most MPs have a an assistant who deals with the immigration case. You have to understand that immigration being federal jurisdiction MP's inquiry will be taken seriously while SSC is under provincial jurisdiction, MLA has more knowledge about it.
Being your parent here in Canada will not help much in the stage of your case.