My parent application has been completed shown in the client application status online tool. It shows "
- We sent you a letter on October 13, 2020. Please consider delays in mail delivery before contacting us.
- You entered Canada at the Edmonton IRCC office on October 13, 2020 and became a Permanent Resident.
Because my parents are in Canada now. But we have not recieved any mail(no landing paper or anything) until today. I wonder if anyone has the same situation as us. Is it normal or the mail was lost by Canada post?