Same thing happened with me. Called them two days ago, agent said 'eligibility passed'. Called them again yesterday, got the same reply as yours i.e 'do not have any access to the application as it was to the local visa office'. Agent refused to divulge anything about eligibility. Strange. Isn't it?I called them 2 days earlier they said that they don't have any access to my application as it was sent to local visa office. Today background check changed from ip1 to ip2.