Good thing you got on a phone with an agent, I have been trying all week and no luck. Interesting and I thought online submissions will get to them faster than the mail. I sent it one day after they requested it. That was almost two weeks ago. In that case, they want to verify where you worked.I wish I had, I called them the agent told me it’s gonna take 10 business days to upload your documents sent via webform, when did you send it?