I have the exact same question. Same timelineWe applied May 2019 and got AOR2 November 2019. Why hasn't eligibility started yet? I have contacted MP and ordered notes and emailed them. We always get the same excuses like there is a backlog and Covid. How long does it take to start working on the file? 4 months before the lock down and now it's been more than a month since they have started working. I know many others are in the same situation as us.