Confirming what others have said above. I just heard the IRCC robot-voice and then called Service Canada to speak to an actual human. The Service Canada officer made me hold for a second and basically repeated word-to-word what the IRCC robot-voice said—it sounded like he was reading it out loud from somewhere. And yes, they are doing it in order of the application date, so the earlier you applied, the sooner you should expect a call. This is a good thing, at least they are resuming it! But of course, somewhat frustrating to wait for them to call.
I asked two more questions:
- He asked me which city I am calling from. So I asked him if he could give me an approximate idea on how long this might take in my city—because the backlog is unlikely to be the same in every city. But he had no idea or at least that is what he said. In general, he agreed there will be a significant backlog. So it could be two weeks from now, or it could be 3 freakin' months.
- I also asked what happens if I miss their call, do they call me again or leave a voicemail, etc, and he said, "I wouldn't know."
If anyone receives a call from Service Canada and schedules an appointment with them, it would be great if you could share that with us here with your e-APR date. It'd be neat if we could kind of track which month they are at and how fast they are moving.
Good luck to all.