Good day,
I can confirm that the application has been approved, but the passport has not yet been requested due to travel restrictions and offices closures in Latin America, Canada, and the Caribbean.
Mexico is still in a high level of health alert because of the coronavirus pandemic. Accordingly, the Immigration section of the Canadian Embassy in Mexico City is currently working with essential staff only and providing essential urgent services through teleworking. This limits our ability to request/receive passports and to print visas. Our immigration sections across Canada, Latin America and the Caribbean are equally affected. Unfortunately, there is not much assistance I can give you on specific timelines – there is currently no estimated date on when services will resume.
Travel restrictions ? is there ? her country is Opened... Canada is with direct family members... what's wrong...
VFSGlobal told me they can receive passport requests.