Hi Everyone,
I raised a webform last week and received this reply. I’m pretty much sure all the information I have given in the webform is correct though. Bit confused now! Anyone could say anything regarding this?
Good day *****
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by filling out the IRCC Web form and include the following information:
Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
Date of birth (YYYY-MM-DD),
Client ID Number, UCI or Application Number,
Country of birth,
Type of application,
Current address,
Telephone number(s),
Email address, and
All documents submitted with your previous request.
We will gladly reply to your enquiry within five (5) business days following reception of the above information.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.