Background: Parent in Canada, CPC-Mississauga, paper application sent for visitor record (extension of visit visa), had issues with online application.
Had a telephonic interview with an agent who called and wished to speak with both the sponsor and the parent. After confirming identities, the agent confirmed last date of entry to Canada, which they had incorrect, so rectified it. Since the paper application for visa extension has not started processing yet and won't for a couple of months yet, she advised us to apply again online to restore status and extend visa as they can't issue PR if you are out of status and they can see an online application and resulting implied status and act accordingly. Told her would do that today.
Just finished submitting the online application to restore status and extend visa. Keeping fingers crossed for now.