Atleast you got the acknowledgement.. I didn't get any reply when I sent the email. It took 10 days and I see the changes in my account online @June-2.I sent an email today and after 3 hours I got this reply:
Hello,
IRCC currently has reduced operational capacity due to exceptional measures to curb the spread of the novel coronavirus (COVID-19). As a result, there will be significant delays in processing and production of PR Cards during this period. Unfortunately we are not able to provide an estimated timeline as to when operations will resume.
Thank you,
Etobicoke IRCC
I don't know what else I can do...
Waiting for the PR email though.