My parents received a request letter to submit Criminal Record Check with Fingerprints from RCMP, as they have stayed here in canada in total of 4 years on super visa. We gave fingerprint at Fingerprint collection centre at Calgary and they sent those to RCMP.
We received a letter from RCMP in which my father passed criminal record check with fingerprints but on my mother they wrote "due to insufficient quality of fingerprints provided on your submission, we could not perform fingerprint verification. A search was conducted based on your name, on which we can't find any criminal record".
I think this happened because of her age factor, her fingerprints are not very good.
Question:
1. Shall we go for fingerprints again for my mother ?
2. or Can we submit this result ?
Thanks