Yes, I don't think you can call them anymore. They seem to have completely shut that mode of communication for all outland applicants.Today, it is my 300 day of waiting of a miracle. No movement for me since the RPRF request. Although, a part of me understands that this pause is directly connected to the SS under which I am, seeing how people from MAY 2019 getting PPR makes me frustrated.
Moreover, it is like there is no way of communicating with IRCC other than stupid CSEs after they stopped answering calls.
I have also crossed 300 days of waiting and I'm not connected to SS or RR. I can bet on my life we will still be here in the new year. IRCC negligence is commendable!!!