The same thing with me, I was so mad when I found out they haven't even bother to touch my file for months! My Aor was April 16, the last updates was in May 2018 and they wait until June 2019 to finalize my eligibility, no document upload required and no one single updates during the long process time. It's so unfair to keep us on hold for no reasons at all!!!!!It was similar to my situation. My AOR was April 11, 2018 and I was put in RR in May, 2018. It was finalized just this month, so no one picked it up for months! Had I not uploaded supporting docs last October my file would be either refused right away or I would get an ADR and many more months of processing along with it. But hang in there, I'm certain things will pick up soon!