I pray things works out for you ..Thank you very much for your encouragement. Its much need at this moment. I did call again n next time got an agent who agreed to send a request for reconsideration. I will be sending a detailed explanation of the document that i had uploaded soon. It seems that the agent either did not read all the documents attached or did not understand the content of the letter.
My visa processing officee was Edmonton. Now i am wondering if the reconsideration request will go to the same office/visa office or a different one.
Looking forward to see you post your status on docs that was accepted and your ppr email soon ..
Good luck