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VIENNA OFFICE

schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
@schweisy
I almost want Vienna to request additional docs from us. (a new PCC for example, since ours expired in December) I have a feeling that when you submit additional docs, it makes them have another look at your file and it may very well cut your waiting time. I contacted Vienna VO via webform in late February. At this time I submitted "Use of Representative form" so that I could receive info on behalf of my husband who is a PR. I used this opportunity to officially ask about AOR2 because I wanted to make sure they did get the file on Feb 1st. Surprisingly, I received an e-mail from Vienna in which they confirmed that my AOR2 was Feb 1st. (this e-mail came early March) 2 weeks later, I received Pre-arrival letter.
I could be completely wrong too. :) Any thoughts or theories on this at all? ;):D
I like the way your mind is working :D:D:D

I actually had never considered this before... my assumption would be that when you send something, the bureaucrats just shove it into whatever file it belongs to and don't open it up. But you actually bring up a good point -- it's also reasonable to assume that if you send something they have to stop and look at it and figure out why you sent it/if it's the right item/etc, which could make them return to the file. If BFDs have any role to play in this, that could be helpful in bringing attention back to it earlier. Very interesting....

This is making me wonder if perhaps we actually shouldn't wait until the very last minute to apply for my husband's study permit.... I know that study permits and PR apps are totally separate processes, but considering it's the same UCI, maybe if you apply for the study permit and they check on the PR app and if it's basically done, that shakes something loose...? Hmmm.

I do have a theory that Vienna possibly works on groups of applications from the same countries at the same time. It's mostly just an impression based on the timelines from the past year or two, but it does seem like several people from one specific country get their DMs at the same time. On the other hand, that could just be that they're all released on the same day. Still, I'm curious to see what happens with the couple other people who are from Germany on here and if we end up getting our decisions all around the same time, despite the difference in when our applications arrived there.

Anyway! My suspicion is that your pre-arrival letter's timing was a coincidence, since it was 2 weeks later, but of course it's so frustratingly hard to say. You absolutely got that letter way earlier after AOR2 than even the usual timelines for Vienna the past couple years, and the other gal from Germany who also had the AOR2 of Feb. 1 said she hadn't received hers, so it is definitely a mystery.... I am very curious how long it will take for DM for you now. I think at this point I'm as anxious about your application progressing as my own, because it gives me an idea of how things are moving there! :p
 
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schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
Hey everyone,
I just got my passport request tow days ago and my situation is a little bit complicated. My pass is expired and it's hard to renew it right now. Is there any way to travel without pass ? It sounds crazy but i heard that there is kind of (one way visa) or something like that.
Could anyone help me please?
I know that this exists when you are being admitted to Canada as a refugee, but if you applied under a different scheme, like PR, I'm not sure how this works exactly.

I would get in touch with the embassy immediately and explain your situation -- I'm sure they are aware of the problems for people from certain countries in getting passports renewed.

I also would post this as a separate post in the main forum, if you haven't already, as you will catch the eye of much more senior members/members with legal experience and will probably get much more specific advice.

Congratulations on the PPR and wishing you much good luck with everything from here!!!
 

schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
I have the exact same AOR2 as you as well...I just didn't notice it because it's out of order on ecas. I have a feeling it'll be 6-8 weeks before we hear more.
Thanks for updating! Pretty sure that'll also be the case for @Xipijeta then, whose app was also transferred March 11. It's good to have three of us with the exact same timeline to compare.

After all the activity at the beginning of the application process, this long period of silence is going to be torturous, but if we did indeed hear anything back in 6-8 weeks I would be very happy. :)

EDIT: Out of curiousity, @Agvdrc, has your background check also been listed as "processing" since AOR1/whenever you first linked to GCKey?
 
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WYWH

Star Member
Apr 10, 2012
115
125
Ontario
Category........
FAM
Visa Office......
Vienna
App. Filed.......
10-09-2018
AOR Received.
17-12-2018
File Transfer...
28-01-2019
Med's Request
22-01-2019
Med's Done....
25-01-2019
Interview........
NONE
Passport Req..
02-04-2019
VISA ISSUED...
08-04-2019
LANDED..........
21-04-2019
I like the way your mind is working :D:D:D

Anyway! My suspicion is that your pre-arrival letter's timing was a coincidence, since it was 2 weeks later, but of course it's so frustratingly hard to say. You absolutely got that letter way earlier after AOR2 than even the usual timelines for Vienna the past couple years, and the other gal from Germany who also had the AOR2 of Feb. 1 said she hadn't received hers, so it is definitely a mystery.... I am very curious how long it will take for DM for you now. I think at this point I'm as anxious about your application progressing as my own, because it gives me an idea of how things are moving there! :p
Well.... you don't need to be curious or anxious anymore because we received DM this morning!!! ;):D I am so stupidly excited!
My husband received an e-mail and I also received a notification to check messages on my GCKey account, so I went in and saw a "Request" which is a PPR letter. The rest of the info hasn't changed, I guess that is updated much later on GCKey, but on ECAS it showed as "Decision Made" right away. :)
Not sure which theories to stick to now or if they even matter anymore, but I really wasn't expecting this so soon. (only 6.5 months!) If they work at the same pace, you will have your PPR by June.
Thanks for all the kind words and encouragement @schweisy , they mean so much. :) I will stick around on the forum and post whenever I can.

Good luck to all!!! :) :)
 
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gercan

Member
Nov 29, 2018
12
15
Well.... you don't need to be curious or anxious anymore because we received DM this morning!!! ;):D I am so stupidly excited!
My husband received an e-mail and I also received a notification to check messages on my GCKey account, so I went in and saw a "Request" which is a PPR letter. The rest of the info hasn't changed, I guess that is updated much later on GCKey, but on ECAS it showed as "Decision Made" right away. :)
Not sure which theories to stick to now or if they even matter anymore, but I really wasn't expecting this so soon. (only 6.5 months!) If they work at the same pace, you will have your PPR by June.
Thanks for all the kind words and encouragement @schweisy , they mean so much. :) I will stick around on the forum and post whenever I can.

Good luck to all!!! :) :)
Congratsss!!! So happy for you!
I just received an E-Mail from Vienna today saying that my COPR is ready to be dispatched!! But there is no Passport Request, is that normal? :/ So confusing! o_O
Also I don't know what to choose from the delivery options: Can you guys help?

"Dear Applicant,

Our email refers to your application for permanent residence in Canada. We wish to inform you that your application has been finalized and your travel document (Confirmation of Permanent Residence) is ready to be dispatched.

The following options are available to you:
1. By registered mail, at no additional cost, to the mailing address we have in our records.
2. By private courier (e.g. DHL, FedEx, UPS, etc.).

If you wish your documents to be returned to you by commercial courier you must supply a pre-paid commercial courier coupon which includes the following required information ...

Once you have arranged the pre-paid pick-up with the commercial courier service the commercial courier company must contact our section by e-mail in order to organize the pick-up of your envelope."
 
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schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
Well.... you don't need to be curious or anxious anymore because we received DM this morning!!! ;):D I am so stupidly excited!
My husband received an e-mail and I also received a notification to check messages on my GCKey account, so I went in and saw a "Request" which is a PPR letter. The rest of the info hasn't changed, I guess that is updated much later on GCKey, but on ECAS it showed as "Decision Made" right away. :)
Not sure which theories to stick to now or if they even matter anymore, but I really wasn't expecting this so soon. (only 6.5 months!) If they work at the same pace, you will have your PPR by June.
Thanks for all the kind words and encouragement @schweisy , they mean so much. :) I will stick around on the forum and post whenever I can.

Good luck to all!!! :) :)
:eek: CONGRATULATIONS!!! Hooray! You don't know how thrilled I am to hear this! It's almost as if it were my own application! :) You have been so patient and thoughtful about this whole process -- I'm really happy to hear it went so smoothly for you in the end. And you actually were processed even faster than my hopeful estimate of 3-4 months! In fact, you make me wonder if BFDs are really a thing, because it looks like you received PPR exactly 60 days after AOR2! Amazing!

I'm still a bit worried that they are processing different countries in different orders (curious if @gercan received anything too? She had the same timeline as you but is from Germany), but you have given me so much more hope that maybe we can be done by June, as you say!

Thank you for updating to let us know! And maybe update your timeline once you get COPR so that people referring to this in the future will know how long that took you to get too! Until then, cheers to you and your husband being reunited just in time for springtime in Canada! :)
 
Last edited:
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schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
Congratsss!!! So happy for you!
I just received an E-Mail from Vienna today saying that my COPR is ready to be dispatched!! But there is no Passport Request, is that normal? :/ So confusing! o_O
Also I don't know what to choose from the delivery options: Can you guys help?

"Dear Applicant,

Our email refers to your application for permanent residence in Canada. We wish to inform you that your application has been finalized and your travel document (Confirmation of Permanent Residence) is ready to be dispatched.

The following options are available to you:
1. By registered mail, at no additional cost, to the mailing address we have in our records.
2. By private courier (e.g. DHL, FedEx, UPS, etc.).

If you wish your documents to be returned to you by commercial courier you must supply a pre-paid commercial courier coupon which includes the following required information ...

Once you have arranged the pre-paid pick-up with the commercial courier service the commercial courier company must contact our section by e-mail in order to organize the pick-up of your envelope."
Whoops! I just cross-posted asking about you! I AM SO EXCITED TO HEAR YOU GOT YOUR PPR TOO!!! I am honestly elated to hear how quickly Vienna is moving!!!

As to your question, it's normal not to get a PPR when you are from a visa-exempt country. They just send you your COPR directly! Sometimes they ask for you to send a scan/photocopy of your passport, but it sounds like they don't even need that from you.

You're still in Germany, right? In that case, I would honestly just go the registered mail route. I don't think you need to have it couriered, unless you're in a rush due to having already booked a flight to Canada soon.

Again, congratulations!!! So happy to hear this from you both today!!! :):):)
 
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WYWH

Star Member
Apr 10, 2012
115
125
Ontario
Category........
FAM
Visa Office......
Vienna
App. Filed.......
10-09-2018
AOR Received.
17-12-2018
File Transfer...
28-01-2019
Med's Request
22-01-2019
Med's Done....
25-01-2019
Interview........
NONE
Passport Req..
02-04-2019
VISA ISSUED...
08-04-2019
LANDED..........
21-04-2019
Thank you @gercan ! Congrats to you as well!!! :) I was thinking about whether you would have the same timeline up until the end and I am glad you do! :)
I guess they do not group applications according to the country of PA, but according to various batches applications are transferred in.
And yes, schweisy has already answered this for you. Perfectly normal because you are from a visa-exempt country. They don't need your passport.
All the best to you and your spouse! :)

@schweisy Thank you very much! You have been very helpful, supportive and patient too. It means a great deal to all of us who, despite our cloak of patience, are desperate to know the unknown!! ;) I know that you are under a great deal of pressure because it is impossible to make plans without knowing when to make them for.... but at least you are from a visa-exempt country too and have other options. I still believe you will get your COPR before you travel. Will be keeping my fingers crossed for you all the way. :)

Btw. my husband travelled to VAC in Belgrade today and brought all of the required documents along with his passport, so that he could submit to them for forwarding to Vienna VO. He was turned away because, according to their staff, he was missing a copy of his Biometrics report.
Now... he completed biometrics back in January at the very same VAC and everything was uploaded and updated on GCKey. BUT.... what does his biometrics report have to do with passport submission? VO Vienna has access to this info because they still have our file.
I have carefully checked all of the instructions (on the PPR letter, there is a list of documents required, it is not listed there. Also, it is not listed on IRCC website or VAC (vfsglobal.ca) website. I even called them to ask why they turned him away. It is not like people can just pop in every day. Most live far away from the VAC. She claimed that they can't do anything without the biometrics report. I asked "Where is this piece of info listed? Which document? Which website?" and she said "Well, we must have mentioned to you when you did biometrics to bring this when you want to submit passport." I honestly thought this was bull***t and wanted to file an official complaint, but guess what, none of the links to give feedback or complain are working. I wonder if anyone knows anything about this?
 
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WYWH

Star Member
Apr 10, 2012
115
125
Ontario
Category........
FAM
Visa Office......
Vienna
App. Filed.......
10-09-2018
AOR Received.
17-12-2018
File Transfer...
28-01-2019
Med's Request
22-01-2019
Med's Done....
25-01-2019
Interview........
NONE
Passport Req..
02-04-2019
VISA ISSUED...
08-04-2019
LANDED..........
21-04-2019
p.s. We are trying to send the passport ASAP because I'd like to book a flight that my good friend is going to be on. He will need assistance as it is his first time travelling by plane and he is easily confused and in panic. Long story short ...we had quite an ordeal, he had an accident after which he had to have a brain surgery, after which he was diagnosed with epilepsy...so even though he is on medication, it is not wise for him to be overly excited, stressed, upset. I don't want him to travel alone and risk having a seizure and I will not be able to go get him because I used up my vacation already to go see him in February. This is very important to me and I would hate to be delayed because some incompetent person is giving us wrong info.
 

schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
Thank you @gercan ! Congrats to you as well!!! :) I was thinking about whether you would have the same timeline up until the end and I am glad you do! :)
I guess they do not group applications according to the country of PA, but according to various batches applications are transferred in.
And yes, schweisy has already answered this for you. Perfectly normal because you are from a visa-exempt country. They don't need your passport.
All the best to you and your spouse! :)

@schweisy Thank you very much! You have been very helpful, supportive and patient too. It means a great deal to all of us who, despite our cloak of patience, are desperate to know the unknown!! ;) I know that you are under a great deal of pressure because it is impossible to make plans without knowing when to make them for.... but at least you are from a visa-exempt country too and have other options. I still believe you will get your COPR before you travel. Will be keeping my fingers crossed for you all the way. :)

Btw. my husband travelled to VAC in Belgrade today and brought all of the required documents along with his passport, so that he could submit to them for forwarding to Vienna VO. He was turned away because, according to their staff, he was missing a copy of his Biometrics report.
Now... he completed biometrics back in January at the very same VAC and everything was uploaded and updated on GCKey. BUT.... what does his biometrics report have to do with passport submission? VO Vienna has access to this info because they still have our file.
I have carefully checked all of the instructions (on the PPR letter, there is a list of documents required, it is not listed there. Also, it is not listed on IRCC website or VAC (vfsglobal.ca) website. I even called them to ask why they turned him away. It is not like people can just pop in every day. Most live far away from the VAC. She claimed that they can't do anything without the biometrics report. I asked "Where is this piece of info listed? Which document? Which website?" and she said "Well, we must have mentioned to you when you did biometrics to bring this when you want to submit passport." I honestly thought this was bull***t and wanted to file an official complaint, but guess what, none of the links to give feedback or complain are working. I wonder if anyone knows anything about this?
p.s. We are trying to send the passport ASAP because I'd like to book a flight that my good friend is going to be on. He will need assistance as it is his first time travelling by plane and he is easily confused and in panic. Long story short ...we had quite an ordeal, he had an accident after which he had to have a brain surgery, after which he was diagnosed with epilepsy...so even though he is on medication, it is not wise for him to be overly excited, stressed, upset. I don't want him to travel alone and risk having a seizure and I will not be able to go get him because I used up my vacation already to go see him in February. This is very important to me and I would hate to be delayed because some incompetent person is giving us wrong info.
Ah yes, the cloak of patience -- you're much better at it than me! ;) But this is why it's so great to have people who take time out of their day to post their timelines here -- now I know that they're not batched by country, which gives me some more insight into the unknown and makes me feel even better about our own timeline. Thank you for keeping your fingers crossed for us! It's true that even with our options it's still quite a bit of pressure -- which makes me that much more grateful to have all of you lovely supportive folk, and to have your timelines to give me some hope! :)

That said, it's so incredibly frustrating about the VAC! Of course there has to be just one last hurdle in your path! :confused: I don't even know what the "biometrics report" is??? When my husband gave his biometrics, all they gave him was a small receipt, which I believe was literally just a receipt acknowedging we'd paid in advance. I really doubt that could be it. Do they mean they want him to literally bring the biometrics request form again??? This all sounds very silly and wrong, perhaps because this centre is not yet used to the system with biometrics? I hope someone else has some experience they can offer on this. Have you been able to get through to anyone at IRCC on the phone?

So sorry to hear about your husband's accident! It sounds like he (and you) has been through so much already to get here. I can completely understand why it's so important to you to get him on the same flight as your friend!
 
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K0nsumHure

Full Member
Feb 23, 2014
43
14
Job Offer........
Pre-Assessed..
By the way, where are you getting this info? It's so hard for me to find timelines on Vienna, and none of the ones I've seen seem to be that quick.

I wish I knew what the heck they were doing all this time -- how complicated can an application from Germany be, if you haven't done a lot of military service or resided abroad...? If the applications just sit on a desk this whole time waiting, then could we hire a couple more employees at least?! o_O
@schweisy Well I got that from looking at the timeline of @WYWH (btw I just noticed you received PPR! Congrats!) They applied way later and got the pre arrival letter a lot earlier than me (and now also PPR earlier :D)

Just this morning I finally got the pre arrival letter and they started the Backgroundcheck. So there's movement at least. Hope the rest doesn't take too long. I was in the military for a mandatory service and moved around in Europe (and Canada) a bunch but I wouldn't think that should be complicated for them to figure out I'm harmless...

And btw where do you see AOR2 online in the account? I just got an email when they transferred the file to Vienna but I can't see a date in the account. Not very important now but everything seems just so inconsistent here...
 

K0nsumHure

Full Member
Feb 23, 2014
43
14
Job Offer........
Pre-Assessed..
Yes, that's me -- thanks so much for answering with your experience! Obviously not what I want to hear about Vienna, but it's good to hear from as many people as possible, since Vienna seems not to be posted about that often around here. I can completely imagine how frustrating it is to have utter silence for this long, especially considering how long you had to wait for AOR1 with that horrible summer backlog. Meanwhile there's people who applied after me in December who have gotten PPR via Mississauga. It's hard not to get a little grumpy sometimes about the unfairness of it all.

I agree with @WYWH -- you're probably going to suddenly hear everything all at once. It's just the wait in total silence, not knowing how far away you are, that is so agonizing. Did you get any pre-arrival services email? My hopeful estimate is that it takes 3-4 months from AOR2 -- I know I know, this might be way too optimistic, but here's hoping you hear something April 4th and prove me totally right!!!! :)
You were spot on with your April 4th estimate (no DM but at least some movement). I don't know if it's coincidental but just a few days ago I requested the GCMS notes...

And I should know this but to make sure I'm correct here: the passport request is just for people from countries that need a visa basically admitting them to the country right? So I don't need to send my passport over (which would be annoying since I'm already staying in Canada).
 

schweisy

Hero Member
Dec 7, 2018
451
663
Berlin
Category........
FAM
Visa Office......
Vienna
App. Filed.......
07-12-2018
AOR Received.
07-02-2019
File Transfer...
11-03-2019
Med's Request
19-02-2019
Med's Done....
11-03-2019
VISA ISSUED...
24-05-2019
@schweisy Well I got that from looking at the timeline of @WYWH (btw I just noticed you received PPR! Congrats!) They applied way later and got the pre arrival letter a lot earlier than me (and now also PPR earlier :D)

Just this morning I finally got the pre arrival letter and they started the Backgroundcheck. So there's movement at least. Hope the rest doesn't take too long. I was in the military for a mandatory service and moved around in Europe (and Canada) a bunch but I wouldn't think that should be complicated for them to figure out I'm harmless...

And btw where do you see AOR2 online in the account? I just got an email when they transferred the file to Vienna but I can't see a date in the account. Not very important now but everything seems just so inconsistent here...
You were spot on with your April 4th estimate (no DM but at least some movement). I don't know if it's coincidental but just a few days ago I requested the GCMS notes...

And I should know this but to make sure I'm correct here: the passport request is just for people from countries that need a visa basically admitting them to the country right? So I don't need to send my passport over (which would be annoying since I'm already staying in Canada).
Yeah, you definitely seem to have gotten extra screwed by getting trapped in the backlog of applications over the summer, where the Canadian part of the application processing was taking forever. Individual VOs like Vienna don't get involved at all until AOR2, so that's what I try to focus on comparing at this point. AOR2 is the date that appears in eCAS on the PA's side as line number 2 (e.g. "We started processing PA's application on March 20, 2019.") I would be interested to know what your AOR2 date actually is. Usually they're fairly close to the date when they send you the file transfer notification, though in my case it was 9 days' difference.

Having been in the military does slow down the background checks slightly, as I understand it. Not because they are necessarily all that worried about you, but because they have more steps to go through and more agencies to contact that have to answer their queries about your background. I would hazard a guess that that is actually what has made your progress slightly slower than other people's recently, though it is odd that your background check wasn't processing before now. For most people who have applied recently it's been processing from the beginning. When you sent your application was it still going to Mississauga first? Or did you send to Sydney? You say you're already in Canada -- how long have you been there? Did they ever ask you for RCMP biometric data?

Regardless, the fact that you've gotten the pre-arrival email now is a great sign, congrats! I would imagine you'll be getting DM very soon. If you go by @WYWH's timeline, it will likely be within 2 weeks, though I suppose it's partially dependent on how much longer your background checks take (I know @WYWH's husband's background would have been very simple to check). I would be quite pleased to hear that my prediction might have had some scientific merit, but I have also heard that ordering GCMS notes can in fact kick things into motion, so it could have been that. I would be very interested to hear what your notes say, once you get them!

And yes, to finally answer your actual question :p, the "PPR" step is only for people who need a proper visa affixed to their passport, which you don't. They will just contact you about how you want your COPR sent to you (@gercan actually posted what they sent to her above, which is the same message I would expect you to receive). I would definitely say that if your address has changed during processing, make sure to update it to the correct one now. I noticed there was one poster on here who never received any email about his COPR until it just appeared one day in the mail!
 
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K0nsumHure

Full Member
Feb 23, 2014
43
14
Job Offer........
Pre-Assessed..
@schweisy Yeah it strikes me how different the processes (or what messages are displayed when and where) are for people. I would have thought it's fairly standardized.

We sent the application to Sydney. With the constant changes in forms and addresses where to send that was more of a guess as well... We tried to get it in before the requirements for biometrics kicked in. In hindsight that made everything slower, haha. Stupid.

Ok so AOR is December 18th then, while they received the File on December 4th.

So I lived on and off in Canada in the last couple years. Now I'm just here as a tourist for about a month (I tried to wait for DM to arrive at first but then both of our birthdays came up and it made sense even just to come for a visit).
Since WOW Airlines just went bankrupt last week I also don't have a return flight home anymore. Which should be fine now.
They never requested RCMP data/fingerprints or whatever. In the past you had to supply police certificates for all countries you lived longer than 6 month. Luckily they changed that.

Regarding background checks I found it weird that yours stated "in progress" all the time.
And honestly I would expect @WYWH 's partners check to last longer, depending where exactly they're from since there was an armed struggle not too long ago that (I could imagine) CIC wants to make sure the applicant wasn't part of. Since there were a lot of paramilitaries in that conflict it also wouldn't apply only to people serving in the military. But what to I know.

Let's just hope Vienna finally woke up from a winter slumber and gets on with our files. Pronto.