Could you explain what you press once you get through to the IRCC line to get to the helpful human? The only options I found before led me to an automated system that I had to get through to tell me status slowly and then it would just say "we're too busy for a human. call later" and that wastes like 5 min to get through all the automated system.
You can all them at 8 am EST. Usually, we can talk to a real human.